Can ChatGPT find your business? How to check your website in 30 seconds.

More of your customers now ask ChatGPT, Claude or Perplexity who to hire, and those tools answer with a short list of names. They can only put you on it if they can get into your website and make sense of what's there. You can check that in about 30 seconds.

Ask ChatGPT who the best commercial roofing contractors in Denver are and you won't get a page of links. You'll get four or five company names, a line about each and a few sources. Claude, Perplexity, Google's AI Overviews and Microsoft Copilot all answer in much the same way.

OpenAI said in February 2026 that ChatGPT had 900 million weekly users. Some of them are asking the questions your customers used to type into Google. This guide covers how those tools decide who to name, what keeps a business off the list and how to check your own website.

AI tools answer from pages they can find and read.

An AI tool doesn't keep a list of good roofers. When someone asks a question, it runs web searches, opens the pages that come back and writes an answer from what it read. Google calls the searching step "query fan-out". The tool turns one question into several searches so it can cover the question from different sides.

Each tool searches its own sources:

• ChatGPT uses OpenAI's own search crawler, OAI-SearchBot, plus third-party search providers. OpenAI's help pages name Bing as one of them.
• Claude has Anthropic's search crawler, Claude-SearchBot, and opens pages as Claude-User when someone asks it about them.
• Perplexity builds its own search index with PerplexityBot.
• Google's AI Overviews and AI Mode answer from Google's normal search index.
• Microsoft Copilot sends its searches to Bing.

So you need to be findable in more than one place. A site that does well on Google but that Bing has never indexed properly is missing from part of the picture.

Then the tool reads. It has to work out from the words on your pages what you do, where you do it and who you do it for. If your home page says "Building excellence since 1987" and little else, it has nothing to match to a question about flat roofs in Denver.

It also reads what other sites say about you. Reviews, directory listings, trade association member lists and press coverage all feed the answer. There's more on that in how ChatGPT, Claude and Perplexity decide who to recommend.

Four things keep a business out of AI answers.

Most problems fall into four groups. Each one is on your own website, so each one can be fixed.

Blocked access comes first because nothing else counts if the crawler can't get in. It's also the one owners are least likely to know about. Cloudflare began blocking AI training crawlers by default on new sites in July 2025 and changed its defaults again on 15 September 2026. Many security plugins carry their own block lists. We cover where these blocks hide in is your website blocking ChatGPT and Claude.

Unreadable pages turn up on sites built as apps, and on pages where the text is loaded in after the page opens. Words inside images and facts that only live in PDFs cause the same trouble. See why AI tools can't read some websites.

An unclear business is easy to miss when it's your own. You know what you do. A machine reading your home page for the first time doesn't. If the page leads with a slogan and a stock photo, and the list of services sits three clicks away, the tool has little to go on.

Missing labels matter least of the four on their own. Structured data helps machines be sure of your name, address and phone number. On its own it doesn't get you cited more often, and Ahrefs tested that on 1,885 pages. The details are in does structured data help you show up in AI answers.

You can check your own site in 30 seconds.

Our free AI Visibility Check does the looking for you. Enter your web address and it visits your site the way AI crawlers do. In about 30 seconds you get a score and plain-English findings under four questions:

1. Can AI tools get in? Your robots.txt rules for each AI crawler, whether a firewall turns them away and whether your home page tells search engines to leave it out.
2. Can they read your pages? Whether your home, about, services and contact pages show their text without JavaScript, and whether a sitemap lists your pages.
3. Is your business clear? Whether your pages say what you do, and whether your phone number and email are in the page text.
4. Is structured data in place? Whether your site carries the labels that say who you are, what you do and where, plus your questions and answers.

It also counts your pages from your sitemap and shows what a tune-up would cost for a site your size. It only reads your public pages. It changes nothing.

You can run a rough test by hand, too. Ask ChatGPT two questions: "What does [your company name] do, and where?" and "Who are the best [your service] firms in [your area]?" The first shows whether it knows you. The second shows who it names.

Ask the second one a few times and the list will change. In a study published in January 2026, SparkToro and Gumshoe had 600 volunteers run 12 prompts through ChatGPT, Claude and Google's AI 2,961 times. The chance of ChatGPT or Google's AI giving the same list of brands twice was less than 1 in 100. How often a business came up across many runs was much steadier, and that's the number worth watching. We explain how we measure it in what an AI visibility report shows.

Fixing it takes one to two weeks.

The fixes are usually small and specific. The AI Search Tune-Up is how we do them for you:

• Let the AI crawlers that answer questions into your site, through your robots rules, Cloudflare or your host's firewall.
• Add structured data for your business, your services and your questions and answers, and check it for errors.
• Tighten your service and about pages so they say plainly what you do, where and for whom.
• Add clear question-and-answer content that matches what your customers ask.
• Make sure Bing has your site indexed, since ChatGPT and Copilot both draw on it.

On WordPress we make the changes through our own plugin. On other platforms we work through their settings.

The price depends on the size of your site, which the free check works out from your sitemap:

The tune-up includes a visibility report. We ask ChatGPT, Claude and Perplexity 10 to 20 questions your customers would ask and show who gets named, you or your competitors, before the work and after it. Monitoring reruns the same questions every month and sends you a one-page report.

Nobody can promise you a mention.

Nobody controls whether an AI tool names your business. Anyone who guarantees it is overselling.

What we can promise is that the parts on your website are right. AI tools can get in and read every important page. Your business, services and service areas are stated clearly. Structured data is in place and free of errors. And you get a before and after report so you can see what changed.

Some of what counts happens off your site. When Ahrefs studied 75,000 brands in 2025, the number of times a brand was mentioned across the web tracked its visibility in Google's AI Overviews far more closely than its backlinks did: a correlation of 0.664 against 0.218. Ahrefs points out that correlation doesn't prove cause. It still fits how the tools work, since they read what others say about you. Reviews, directory listings and press coverage are worth working on alongside the website.

Changes also take time to show. OpenAI says a change to your robots rules reaches ChatGPT's search in about 24 hours. What the tools say about you moves more slowly, because it depends on when they next read your pages and what else they find. That's why the report runs before and after, and why monitoring runs monthly.

If you want to know where you stand today, run the free check on your own site.